

September 21, 2014 A major security failure at Home Depot has led to millions of credit card details falling into the hands of hackers. Home Depot says that hackers used custom written malware to attack the store’s registers. However, former Home Depot employees report that, for several years, the company ignored warnings about the potential… Read more


How to check medical bills for errors, here. List of 13 states that may not balance bill, with explanations, here. If you are in New York, there is actually a website called Stop Surprise Medical Bills, here. 2014 study by the CFPB finding that medical debt overly penalizes consumer credit scores, here. Senator Elizabeth Warren’s… Read more

Report to the Senate from August, 2012, here. Read more


Grayson Bell has written “True Confessions of a Former Debt Collector,” in which he confirms many facts which consumers complain about, but which industries deny, including the following: Read more

Many people do not even know that there are guidelines on consumer protection from the United Nations, here. Read more

This entire 16-minute segment is definitely worth watching, here. With 1.8 million views on YouTube already, this insightful and often serious clip has the potential to impact policy and regulation. Pass it on. Read more


Bad Paper: Chasing Debt From Wall Street to the Underworld by Jake Halpern The New York Times Magazine has just published a cover story adapted from Jake Halpern’s phenomenal upcoming book, Bad Paper. You can read the entire article here. Because I can’t possibly capture Halpern’s outstanding writing style or story telling abilities, I offer… Read more


In what is probably an unprecedented move, a federal regulator has filed a lawsuit accusing a debt collection law firm of violating the Fair Debt Collection Practices Act because the law firm is a mill, and taking a factory approach to litigation. Specifically, the lawsuit alleges that in filing over 300,000 lawsuits, there was a… Read more

Ever wonder who regulates what in terms of consumer finance? Here is a simple explanation of the federal regulators, all in one place, courtesy of The Consumerist. Read more


Instant Checkmate, Inc. and InfoTrack Information Services have agreed to pay civil penalties and stop their alleged illegal practices. The FTC press release is here. Read more

